We try to minimize the amount of time fragile items such as light bulbs spend in transit. We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.
RMA
Prior to any returns, you must first obtain a Return Merchandise Authorization (RMA) from customer service. The RMA is a document that must be printed and included with the returned products. Most RMAs process within 1 - 2 business days, but can take up to 10 business days depending on the nature of your return.
The item must be received undamaged, with all original contents and packaging. If an item is returned as defective, we will have it independently tested prior to issuing a refund. If it is not found to be in good working order, the item may not be eligible for refund.
An RMA is good for thirty (30) days from the date of issuance. Your product must be returned during that time period. After that time period expires, the RMA is will be closed the return will no longer be eligible for refund.
Refunds
Refunds can only be issued to the original credit card or account used to make the purchase. If that card is no longer available for any reason, we will issue store credit, meaning you can use the refund amount to purchase other items from LightbulbWholesaler.com.
If the returned item was damaged in transit, you must note this on the carrier’s delivery ticket and report it to Customer Service within two business days of receipt.
Refunds are issued once returned products are received, inspected, and determined to be in working condition. We allow up to 48 business hours for the refund to issue.
Restocking Fee & Original Shipping
Most refunds are subject to a 25% restocking fee. Original shipping costs are non-refundable.
Return Shipping
Return shipping is the purchaser’s responsibility. Always obtain a tracking number from the carrier you use to return ship the item. We also recommend insuring the item. LightbulbWholesaler.com cannot be responsible for merchandise lost or damaged during return transit.
Return Packing
You must pack the item in a manner adequate to ensure its safe return. You must use the original manufacturer’s packing, plus outer protection that complies with carrier standards (most often a second outer carton). Items returned without proper RMA documentation will be significantly delayed, and may be subject to restocking fees of up to 50%.
Please contact a Customer Service Representative to assist you and answer any questions before shipping.
The following items cannot be returned:
- Items not purchased from LightbulbWholesaler.com
- General service incandescent and halogen light bulbs as of August 1st, 2023
- Items held by the purchaser longer than 30 days
- Any item where the original box or packing materials are missing or damaged
- Fixtures and fixture parts
- Electrical parts and items in the Parts category
- Emergency lights and exit signs
- Health & sanitation items
- Items such as ballasts that have been unpacked or installed
- Special orders, freight shipments and or drop shipped orders
- Broken light bulbs (unless otherwise instructed by Customer Service)
- Any shipment sent outside of the contiguous 48 United States